Sorry for the lack of posts recently once again the utterly hopeless and useless Talk Talk my ISP provider were to blame.
LM is feeling much more chirpy as I have ditched Talk Talk and rejoined BT. I'm not entirely sure where to start with my rant about Talk Talk but how about this they are a bunch of lying incompetent buffoons which should stop all their adverts with me.
Talk Talk have provided years of crap customer service and pathetic equipment which leaves you stuck just a few yards away from the router for a decent so called wifi connection compared to the outstanding BT Home Hub and their fantastic N technology which means I can sit dozens of yards away in the Garden and still get an excellent connection along with unlimited wifi from all their hotspots around the country.
However, its the lies which was the final straw for me. LM phoned Talk Talk to ask about fibre optics, they did a "speed test" and said 18 mb is what I could receive. LM being the mug I am said yes please sign me up only to be crawling along at 6 mb. Not surprisingly I cancelled my contract with Talk Talk despite their pathetic attempts at threats with termination fees although I was still within their "cooling off" period so I simply cancelled the Direct Debit. Within 24 hours they were on the phone which is slightly ironic because whenever I had a technical problem and requested a call back they would always refuse claiming they had no facility for outbound calls.
I'm back with BT and while early days the set up went fine, speed is twice that of Talk Talk and BT are setting up a new cabinet at the bottom of the road. For the non Geeks amongst you the Cabinet is the Green Box you see out on the streets and not to be confused with the Exchange so always check where your cabinet is and if it is fibre optic enabled to get the best connection.
LM realises at one stage or the other we will all have horror stories with our ISP including BT however, I'm not surprised Talk Talk are one of the most complained about Telecoms companies and that's official from the regulator OFCOM.
LM is feeling much more chirpy as I have ditched Talk Talk and rejoined BT. I'm not entirely sure where to start with my rant about Talk Talk but how about this they are a bunch of lying incompetent buffoons which should stop all their adverts with me.
Talk Talk have provided years of crap customer service and pathetic equipment which leaves you stuck just a few yards away from the router for a decent so called wifi connection compared to the outstanding BT Home Hub and their fantastic N technology which means I can sit dozens of yards away in the Garden and still get an excellent connection along with unlimited wifi from all their hotspots around the country.
However, its the lies which was the final straw for me. LM phoned Talk Talk to ask about fibre optics, they did a "speed test" and said 18 mb is what I could receive. LM being the mug I am said yes please sign me up only to be crawling along at 6 mb. Not surprisingly I cancelled my contract with Talk Talk despite their pathetic attempts at threats with termination fees although I was still within their "cooling off" period so I simply cancelled the Direct Debit. Within 24 hours they were on the phone which is slightly ironic because whenever I had a technical problem and requested a call back they would always refuse claiming they had no facility for outbound calls.
I'm back with BT and while early days the set up went fine, speed is twice that of Talk Talk and BT are setting up a new cabinet at the bottom of the road. For the non Geeks amongst you the Cabinet is the Green Box you see out on the streets and not to be confused with the Exchange so always check where your cabinet is and if it is fibre optic enabled to get the best connection.
LM realises at one stage or the other we will all have horror stories with our ISP including BT however, I'm not surprised Talk Talk are one of the most complained about Telecoms companies and that's official from the regulator OFCOM.
I think the rule is - "pay peanuts, get monkeys" I have been through a similar journey, with various people screaming and shouting at me that I am overpaying for certain things, so I've tried a couple of budget services and what I have found out is that there are some services you just should not budget over.
ReplyDeleteXLN - they have great customer service to deal with you when things do go wrong, but the problem is things go wrong every other day and you are left for long periods with no phone or net which is horrific for business, especially if like me you work from home and you just cannot afford to miss calls and emails for a day
Post Office also launched their own telecoms service which breaks down every other hour - it actually took me 2 months after installation to actually be able to get online. Then they charged me the annual fee to cancel. I lost a contract and a tenant over that and paid god only knows how much for internet using the O2 dongle pay as you go USB plugin which is slower that the dial up routers of old and practically interviews you every time you log on.
I'm with SKY now and have had only one minor issue with the phone line once in about a year which resulted in no phone or internet for 2 hours which I think is rather good actually, and when you phone: they are usually aware of the problem and trying to solve it before you've even called.